GrabUnlimited revamped its architecture using Temporal, resulting in improved user experience and an 80% reduction in production incidents. The updated framework enhances robustness and scalability. Initially experiencing issues with membership renewals and benefits delivery due to a surge in subscribers, Grab utilized Amazon RDS, SQS, and Redis in its original setup. However, the strain from over 1000% subscriber growth and increasing service outages highlighted the system's inadequacies, prompting the overhaul. The new design effectively manages the complexities of the expanding membership model.
Grab's new architecture for GrabUnlimited, based on Temporal, significantly enhanced user experience and reduced production incidents by 80%. The restructuring addressed performance problems faced by the subscription platform.
As subscriber counts surged over 1000% from January 2022 to June 2023, the previous architecture revealed vulnerabilities. Users encountered issues like blocked membership states, failed renewals, and missing benefits.
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