NatWest Group has entered a five-year contract with AWS and Accenture to enhance its analytics performance concerning customer data. The bank aims to modernize customer service through advancements in digital, data, analytics, and AI technology. Utilizing the expertise from Accenture and AWS, NatWest plans to consolidate various data streams into a bank-wide platform enabled by AI to improve responsiveness to customer needs and tackle back-office efficiency challenges. The initiative will also foster a data-driven culture and upskill the workforce. CEO Paul Thwaite emphasized the importance of the collaboration for transforming NatWest into a technology-focused institution.
NatWest Group has announced a five-year contract with AWS and Accenture intended to improve its analytics performance for customer data. The bank plans to transform customer service by modernizing its digital, data, analytics, and AI tech.
NatWest will use the cloud, AI, and banking knowledge of Accenture and AWS to improve how it responds to their needs and upskill its workforce to foster a data-driven culture.
The bank is preparing to consolidate various data streams into a single, bank-wide data platform, enabled by AI, to address back-office challenges.
NatWest Group CEO Paul Thwaite stated, 'This collaboration... is key to helping us progress the transformation of NatWest as we become a simpler, more technology and data-driven bank.'
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