"Across industries, the past two decades have signalled a huge transformation or turning point. Traditional business methods that were rooted in physical space and relied on face-to-face interaction and habits that had been built over previous decades suddenly were reshaped by technology. Whether it be how we shop, handle our money or entertain ourselves, organisations have adapted with technology and the changing needs of customers. It has signalled not just a new era for companies but for customers too."
"The gaming sector is a clear example of this shift, especially when we consider games like bingo. Once a staple of community halls and social clubs up and down the country, bingo has been reinvented for the digital age. It moved onto our screens in the 2000s and has continued to adapt to our digital preferences since. Take, for example, Paddy Power Bingo, which has emerged as a market leader."
Technology reshaped traditional, physical business models across sectors during the past two decades, changing how people shop, bank, and seek entertainment. The gaming sector illustrates this shift: bingo moved from community halls to online platforms in the 2000s and evolved with themed rooms and chat functions that replicate social play. Paddy Power Bingo exemplifies a market leader that retained social appeal while transitioning online, and similar transformations appear across gaming and sports betting. Retailers such as Zara and H&M adopted apps, click-and-collect, and in-store digital processes to improve customer experience. Online banks like Revolut and N26 pushed traditional high-street banks to rethink strategy.
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