10 Things Restaurant Employees Know That Customers Don't - Tasting Table
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10 Things Restaurant Employees Know That Customers Don't - Tasting Table
"I have never, never in my time behind the line ever seen a cook, chef, or server defile someone's food, even the rudest customer. Spitting in food, putting foreign objects, or bad-tasting chemicals in food that is served to customers is beyond the pale for almost all food service professionals. Not only is it disgusting, but it's actually a crime. No one in any reputable kitchen is going to risk a hefty fine or jail time just for petty revenge."
"What probably will happen, though, is that your order will get bumped to the bottom of the priority list. Reddit threads dedicated to servers telling their stories are pretty unanimous agreement that rude customers spend more time waiting for their meals than polite ones. It's a relatively harmless retaliation for impolite behavior towards restaurant staff. The kitchen, always in protective mode of our front-of-house brethren, might find that their burners are heating up just a bit slower if a server comes back in tears because of an uncouth customer."
Going out to eat involves more than food, including atmosphere, professionally crafted drinks, and smooth service. Behind the scenes, restaurant kitchens operate with coordinated processes that customers rarely see. Food tampering such as spitting, adding foreign objects, or using harmful chemicals is not observed in reputable kitchens and is treated as criminal behavior. Instead of revenge, rude customers are more likely to experience slower service because their orders can be deprioritized. Servers and kitchens protect front-of-house staff, and delays can occur when staff are upset by uncouth customers. Kindness helps ensure prompt service and a better dining experience.
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