La Patisserie, a Cupertino bakery, was overcharged by DoorDash more than $100,000 in commission fees for eight years. The error was discovered by the manager's uncle, after which the bakery faced difficulties obtaining a refund. DoorDash initially acknowledged the mistake and offered a refund of only $42,000, significantly less than the amount owed. The bakery expressed disappointment in being treated as a small business and felt undervalued by DoorDash despite their public partnership.
We had trusted DoorDash - it was just an indescribable feeling! The mistake of overcharging us more than $100,000 in commission fees was shocking.
As a small business, every dollar really counts, we have so many expenses and really small profit margins. Knowing we were unnecessarily overpaying... it's a really heartbreaking feeling!
At first DoorDash acknowledged the mistake over the phone and via email, promising to make amends and refund the amount owed, but their offer was about $42,000.
They strong-armed us... it doesn't leave a good taste. As they say, we are a small fish in the sea and our woes seemed insignificant to them.
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