"Using Pathpoint's no-code interface, you visually model your critical business flows. For example, a typical e-commerce purchase journey might include: Product Discovery → Cart Management → Checkout → Payment Processing → Order Confirmation → Fulfillment. For each stage, you map relevant telemetry signals: APM transactions, infrastructure metrics, RUM data, synthetic checks, and third-party API monitoring. Pathpoint aggregates these signals to show real-time health status for each stage."
"Then if checkout slows down during Black Friday, you see business-focused alerts such as "Checkout stage degraded. Estimated impact: $15,000/hour in lost conversions." This changes how you prioritize incidents. High-impact outages can cost $2 million per hour. Pathpoint helps you focus engineering resources on the issues that threaten revenue most. Why this matters to you Retail has unique high-stakes moments. Black Friday traffic can spike 10x normal volume. A payment gateway issue during Cyber Monday can block thousands of transactions."
Pathpoint provides a no-code visual interface to model critical retail business flows and map telemetry at each stage of the customer journey. The platform aggregates APM transactions, infrastructure metrics, RUM data, synthetic checks, and third-party API monitoring to present real-time health for each stage. Pathpoint surfaces business-focused alerts with dollarized impact estimates to guide incident prioritization and resource allocation during high-stakes events like Black Friday and Cyber Monday. The platform tracks KPIs such as conversion rates, cart abandonment, and order completion, supports journey playback, monitors third-party dependencies, and enables a common operational view across executives, product, and engineering. Mercado Libre uses New Relic to maintain a zero-error rate during peak traffic by connecting system performance to business outcomes. The 2025 State of Observability for Retail report identifies critical trends shaping retailer observability adoption.
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