How Small Businesses Use AI to Improve Customer Service
Briefly

AI tools enable small businesses to provide efficient customer service by responding instantly, handling multiple inquiries, and ensuring consistent and accurate answers. With AI, small businesses can deliver 24/7 support and capabilities similar to larger firms, benefiting from chatbots and automated systems without the hefty costs. Nearly 73% of consumers may leave after poor service, highlighting the importance of quick and reliable support. Small businesses can now maintain customer loyalty even with limited staff.
More than half of consumers will switch to a competitor after just one bad service experience, and 73% will jump ship after multiple slip-ups.
AI helps small businesses respond instantly, handle more inquiries with fewer people, and deliver consistent, accurate answers without the need for breaks.
Read at Business Matters
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