#ai-in-customer-service

#ai-in-customer-service

More than half of consumers will switch to a competitor after just one bad service experience, and 73% will jump ship after multiple slip-ups.

Since the rise of AI in customer service, human agents like Jessica Lindsey have faced accusations of being bots while dealing with infuriated customers who feel frustrated by AI interactions.

Nearly 3 in 5 consumers feel it's essential for companies to address support inquiries on social media. They seek fast, human responses.