Seven Starbucks locations ran out of food items, raising concerns about inventory management. Customers expect their ordered items to be available, particularly for online orders. CEO Brian Niccol has initiated changes including a downsized menu and efforts to improve service. This includes standardizing uniforms and empowering baristas. Starbucks systems appear less efficient than competitors like McDonald's. Customers are frustrated when baristas cannot provide stock information. A strategy to ensure availability could enhance the experience for both casual and loyal customers.
The Starbucks menu has been downsized via orders from CEO Brian Niccol, who has emphasized standard uniforms and faster service, aiming to revive community engagement.
Baristas should not have to tell customers that they don't know when missing items will be in stock, as communicating expected availability enhances customer experience.
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