The article emphasizes the importance of kindness as a fundamental quality of effective leadership. Co-authors Boris Groysberg and Susan Seligson argue that the emotional climate in an organization often starts with its leaders, highlighting how even small gestures of kindness can create significant impacts. They reference Henry James, who asserts that kindness is paramount, and suggest that conventional management strategies need to evolve, especially in the context of the pandemic, to include empathy and compassion as vital components of leadership.
Boris Groysberg, a professor at Harvard, asserts that kindness should be a fundamental strategy in leadership, especially during challenging times like the pandemic.
Groysberg emphasizes that kindness is essential not only during crises but should become a lasting part of business practices moving forward.
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