Clorox is suing Cognizant for $380 million, claiming negligence and breach of contract for enabling a cybercriminal to access Clorox's network by providing employee passwords. The lawsuit details that Cognizant did not adhere to basic credential recovery procedures, which Clorox requested prior to a significant cyberattack in August 2023. Clorox asserts that this failed support allowed direct access to its systems, causing severe business operation disruptions. The case cites a lack of sophisticated hacking techniques, as attackers simply requested credentials from Cognizant's service desk to gain access.
Clorox alleges Cognizant directly enabled a cybercriminal to breach its network by providing staff passwords upon simple requests, leading to significant operational disruptions.
The lawsuit contends that Cognizant failed to follow established credential recovery procedures, contributing to a 2023 cyberattack that disrupted Clorox's business operations.
Clorox's complaint mentions that despite an internal request for an updated credential support procedure prior to the attack, Cognizant confirmed it was completed, which Clorox claims was false.
Cognizant allegedly responded to basic requests from a cybercriminal without implementing adequate security measures to safeguard Clorox's sensitive information.
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