The Samaritans plan to close over 100 branches in the UK and Ireland due to sustainability concerns regarding their branch network. The charity estimates that at least half of its current branches will be closed within the next seven to ten years, shifting focus towards fewer but larger regions. This change will streamline operations and support, primarily providing assistance through phone interactions. The decision has raised concerns among volunteers worried about the impact on their ability to help. The measures will begin in April in the UK and 2027 in Ireland pending board approval.
The Samaritans are planning to close more than 100 branches across the UK and Ireland, as the charity's leadership notes that having more than 200 branches is not sustainable.
The charity has been a key player in suicide prevention, serving individuals in distress through a network of trained volunteers and answering a call for help every 10 seconds.
Chief executive Julie Bentley indicated that the branch network will likely reduce by at least half over the next seven to ten years, moving towards fewer but larger regions.
Concerns have been raised by volunteers regarding the proposals, with one expressing that the charity is dismantling a service that has effectively worked for 70 years.
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