Nancy Salamon, a studio potter, dealt with a customer who stopped paying by sharing a personal story about a previous client who had passed away. This approach emphasized empathy and human connection rather than anger or demands. The customer responded positively, revealing that while they were healthy, their business suffered financially. As a result of Salamon’s approach, he paid his $1,700 bill. Salamon's experience highlights the importance of understanding that external factors may influence client behavior.
Nancy Salamon faced a client who stopped paying, and instead of reacting negatively, she reached out with a story about her first wholesale account, emphasizing human connection.
Her approach opened a dialogue, leading her customer to explain their troubles, ultimately resulting in payment of a $1,700 bill she would have otherwise lost.
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