A Clipper Card system crash provided free rides for Bay Area public transit riders on a day when fare increases were scheduled. The fare was set to increase by 25 cents for Caltrain, Golden Gate Ferry, and AC Transit, and by 10 cents for Muni. These hikes aimed to address financial struggles faced by transit agencies due to decreased ridership during the pandemic. The glitch is suspected to be related to the implementation of the new fares, prompting transit agencies to continue services without charging riders while the issue was resolved.
Many riders across the Bay Area experienced free rides on their morning commute due to a Clipper Card system crash that prevented fare collection.
The planned 25-cent fare increase for Caltrain, Golden Gate Ferry, Golden Gate Transit, and AC Transit, along with a 10-cent increase for Muni, was intended to boost revenue.
Metropolitan Transportation Commission spokesperson John Goodwin noted that the timing of the glitch was particularly poor for transit agencies struggling financially after a pandemic-related drop in ridership.
The cause of the Clipper Card system crash is suspected to be related to the new fare updates, but an official explanation was not determined at the time.
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