"Digital transformation success remains an elusive target. Just as you've completed one challenging project, demands for another initiative -- whether prompted by the board's interest in AI or fast-changing customer requirements -- rear their head. For the CIOs charged with delivering these complex projects, digital transformation is a never-ending process. Yet project management is just one concern, and IT professionals must also be able to demonstrate the benefits of their approach."
"Corbridge said it can be difficult to track the true value of a project. He gave the example of explorations into generative AI and his company's attempts to use Microsoft Copilot. The CEO will want a precise definition of value. Stating that the benefit is that staff will have an extra 30 minutes in their day due to cutting the administrative burden won't work unless you can quantify real, tangible benefits -- and that's an important lesson for all CIOs."
Digital transformation is a continuous, elusive target as new initiatives follow completed projects. CIOs must deliver complex projects while demonstrating measurable business benefits. Close collaboration between IT and line-of-business teams is essential to define clear, quantifiable organizational objectives. Value cases need specific, measurable outcomes rather than vague productivity claims; estimated time savings must be translated into tangible metrics. Outcomes should be tracked and traced across multiple variables to show cumulative efficiency gains. Explorations into generative AI and tools like Microsoft Copilot highlight the necessity of precise value definition to meet executive expectations.
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