"The man, who travelled with his wife and two children to Kos in August 2024, had paid £6,200 for what was meant to be a relaxing break. But the family's mornings became a daily battle for space by the pool, with sunbeds effectively 'reserved' before 6am - despite the hotel having an explicit rule banning reserving loungers with towels."
"As a holidaymaker, under the Consumer Rights Act 2015, you are entitled to the services provided by the hotel to be carried out with reasonable care and skill. What is classified as reasonable will depend on the type and cost of the hotel and will vary between each one."
"Quality Solicitors suggests complaining to hotel management at the time of the inconvenience rather than waiting until the holiday is over to begin a case. This is because it can become difficult to prove that you were disappointed by the service received."
A German family paid £6,200 for a holiday in Kos, Greece in August 2024 but faced daily difficulties accessing sunbeds despite the hotel's explicit no-towel-reservation policy. Other guests reserved loungers before 6am, forcing the family to spend up to 20 minutes searching for four adjacent beds, with children sometimes lying on the floor. The court ruled in the holidaymaker's favor, awarding £850 compensation. Under the Consumer Rights Act 2015, hotel guests are entitled to services performed with reasonable care and skill. Compensation eligibility depends on hotel type and cost. Guests should complain to management immediately rather than waiting until after their stay, as proving service disappointment becomes difficult later. Compensation may include partial or full refunds plus additional expenses incurred.
Read at Mail Online
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