A customer experienced two flat tires while renting a car from Sixt in Texas and was promised a $385 refund. Despite sending receipts and bank information, the refund was delayed multiple times for over a month. The customer repeatedly contacted Sixt, providing bank details again, but received no money. A complaint filed with the Consumer Financial Protection Bureau resulted in no action taken. Confusion regarding international banking codes could be a possible reason for the failed transaction between the New Zealand-based customer and the German rental company.
"Sixt made a promise to refund you, a promise it should have honored. Before we figure out what happened to your refund, let's rewind to the national park where you had your flat tires."
"You were renting a car from a German rental company in the United States, but you're based in New Zealand. Somewhere along the way, Sixt might have confused some of your banking codes."
#car-rental-issues #consumer-rights #refund-processing #international-banking #travel-troubleshooting
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