Travelers with disabilities deserve proper accommodations during flight changes made by airlines. A family's experience with Lufthansa and United Airlines illustrates the complications that can arise after a connection is missed due to insufficient layover time. This specific case emphasizes the challenges faced with powered wheelchairs and ventilators during travel transitions. The resolution process is often inadequate, with minimal compensation being offered, which raises concerns over equitable treatment of passengers, especially those using miles for flights. Airlines are obligated to ensure that all passengers, regardless of payment method, are treated fairly.
When an airline makes a mistake, the airline must fix it, not you. And this was quite a mistake, and an insensitive one at that. I can't even make an international connection in Frankfurt in less than 1 hour at least I couldn't the last time I tried.
Your case raises several questions. For example, are you considered a second-class citizen if you are redeeming miles for your flight? You probably felt that way. But actually, when you book a ticket, you should expect the same level of service regardless of how you paid.
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