The Post Office suffered a significant IT blackout, affecting operations across its more than 11,500 branches. Customers were unable to send letters or parcels, with reported outages mainly in cities like London, Birmingham, and Manchester. The company clarified that the outage was not related to cyber incidents, although the specific cause was not provided. Many frustrated customers reported long journeys to the Post Office only to find their local branches closed or unable to process transactions. Signs indicated the closures due to the system crash, with hopes for a swift resolution expressed by the company.
Thousands of customers were unable to send letters or parcels after the Post Office was hit by a major outage, which the company stated affected its entire estate.
A customer expressed frustration after walking 25 minutes to the Post Office only to find the system down and being told to come back the next day.
The Post Office outage was confirmed to not be related to cyber issues, though the specific cause of the crash was not detailed by the company.
Reported issues from the outage were primarily in major cities including London, Birmingham, and Manchester, affecting daily postal operations.
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