"ServiceNow projected $30 billion in subscription revenue by 2030, with chief financial officer Gina Mastantuono attributing roughly 30 percent of that 2030 ACV to Now Assist, the company's flagship AI offering."
"Mastantuono raised the company's near-term AI ACV target from $1 billion to $1.5 billion, with current Now Assist ACV reported at roughly $750 million as of Q1 2026, up from $600 million at the end of 2025."
"The investor argument ServiceNow has had to make through 2026 is structural, as strong earnings did not calm the broader anti-SaaS narrative that AI agents could erode the workflow-software middleware."
ServiceNow's investor day on May 4, 2026, revealed a projection of $30 billion in subscription revenue by 2030, with Now Assist expected to contribute 30% of that. The company aims to position itself as a leader in enterprise AI, countering fears of displacement by AI-native solutions. CFO Gina Mastantuono increased the AI annual contract value target from $1 billion to $1.5 billion, reflecting growth in Now Assist's revenue. The narrative emphasizes ServiceNow's role in coordinating and governing enterprise AI rather than being overshadowed by general-purpose models.
Read at TNW | Artificial-Intelligence
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