An Indianapolis fan, Eli Klein, was misled by StubHub when he purchased what he believed to be glass seats for a Capitals game, only to find they were listed as Row O, a row that doesn't exist. Despite providing evidence including a screen recording and screenshots, StubHub insisted the tickets were valid. The article emphasizes the importance of transparency in ticket listings and highlights StubHub's obligations under its FanProtect Guarantee, which promises valid tickets or a refund, indicating that the company failed to investigate the situation appropriately.
If StubHub promised you glass seats, you should get glass seats. You even made a video of your purchase to prove that StubHub had advertised glass seats.
StubHub's FanProtect Guarantee is clear about its obligations. Buy tickets with confidence, it promises. Get valid tickets to any event or your money back.
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