"Moving from the origination side of the business to servicing was a pivotal decision in my career. I started in mortgages typing documents, then processing, and when interest rates soared, I sought a job in servicing. I loved the diversity of processes and the challenges of cost management and efficiencies. I was hooked and have been here for 40 years."
"One of my first bosses in mortgage servicing challenged us to bring him solutions, not just problems. This shaped my perspective on what was within my control and made work an interesting challenge, turning each day into something fun and exciting."
"Our current focus is on improving our technology, not just by adopting the latest tech platforms, but also by programming more efficient communications that enhance compliance and reduce operational challenges."
Donna Schmidt, President and CEO of DLS Servicing and WaterfallCalc, has been recognized as a 2024 Woman of Influence for her contributions to mortgage servicing. With a 40-year career, she transitioned from origination to servicing, driven by a passion for diverse processes and cost management. Schmidt emphasizes the importance of solution-oriented leadership, shaped by early experiences with a mentor. Currently, her focus is on enhancing technology for better compliance and communication within her organization, aiming to improve overall efficiency and outcomes.
Read at www.housingwire.com
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