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Artificial intelligence
fromNew York Post
4 months ago

Teleperformance rolls out AI software that 'neutralizes' Indian call agents' accents

Teleperformance is using AI to neutralize accents of Indian customer service agents to improve communication.
The company aims for enhanced clarity and shorter call durations through AI integration.
Artificial intelligence
fromNew York Post
4 months ago

Teleperformance rolls out AI software that 'neutralizes' Indian call agents' accents

Teleperformance is using AI to neutralize accents of Indian customer service agents to improve communication.
The company aims for enhanced clarity and shorter call durations through AI integration.
more#customer-service
fromBusiness Insider
3 weeks ago

Read the exclusive pitch deck AI voice agent startup Cekura used to raise $2.4 million out of Y Combinator

Cekura utilizes AI to simulate conversations and generate thousands of edge-case scenarios, ensuring AI agents can handle diverse customer interactions including toxic behavior and bias.
Startup companies
fromThe Washington Post
1 month ago

AI is transforming Indian call centers. What does it mean for workers?

In real time, the AI smooths out Kumar's accent, making their speech more understandable to American clients on the other end of the line.
Artificial intelligence
Marketing tech
fromOCCRP
4 months ago

Scam Operations Relied on Third-Party Marketing Companies for Steady Stream of Potential Victims

Scam Empire reveals the vast scale of international investment fraud operations involving call centers, impacting thousands of victims globally.
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