Growth hacking
fromInc
3 days agoTurning Trends Into Innovation: Our In-House Product Story
Customer interactions have evolved drastically, making adaptation essential for success in the support industry.
Millennials and Generation-Z do not inherently reject phone communication; they value direct, knowledgeable support when making important decisions, especially regarding complex matters like insurance.
"My two millennials detest making phone calls. They only make the phone calls they absolutely have to. They communicate with their friends and boyfriends solely by text. To me, the art of human communication is lost because texts do not convey emotions."