#customer-rights

#customer-rights

While it's expected for food to vary slightly in preparation from location to location and from cook to cook, it's unfair to pay for a dish when you didn't understand what you were getting.

You were right to try to resolve the issue on your own and document your communications with the company. You paid a premium price for your tickets, so a refund for the inconvenience you experienced would have been completely justified.

It seems their system failed to process the insurance payment. That's not your fault.

We experienced a highly unsatisfactory experience... Lufthansa canceled, rebooked, then canceled and delayed our flights on both ends of our vacation.