No one heads down to the DMV, or to their state's Department of Driver Services, expecting to have a positive experience. This loathing for the most pedantic elements of our state bureaucracies is more or less baked into us at the cellular level at this point: I would wager that most people would prefer to go to their dentist for tooth drilling, or be summoned for jury duty, than face the prospect of waiting for hours at the DMV only to be told that they haven't brought the right forms or proof of ID or address to make a desperately needed change.
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