#it-automation

#it-automation

Help desks need help. But many of the agents coming to the rescue are chatbots in disguise. They claim to "resolve tickets" or "transform IT support," but when you actually roll them out, most of these tools end up routing tickets, not resolving them. Remove their agent mask and they're glorified intake forms with a friendlier UI. I've worked with dozens of enterprise IT teams who want something better, something real.

The move comes at a time when organizations' number of endpoints continues to increase, bringing new security challenges and hurdles around patching, backup, and device management. NinjaOne's platform is designed to tackle these pain points for IT teams and MSPs, automating the management of endpoint devices to reduce the time spent on manual tasks and fuel productivity, while lowering operational costs.

XOPS has introduced its Active System of Intelligence platform, which automates complex IT workflows using a living knowledge graph and robotic process management, enhancing efficiency.