Your donation allows us to keep sending journalists to speak to both sides of the story. The Independent is trusted by Americans across the entire political spectrum. And unlike many other quality news outlets, we choose not to lock Americans out of our reporting and analysis with paywalls. We believe quality journalism should be available to everyone, paid for by those who can afford it.
Charlotte Friel, director of retail pricing and systems at Ofgem, emphasized that millions of consumers rely on their smart meter for accurate readings and efficient billing, highlighting the importance of addressing faulty installations and connectivity issues.
We've heard nothing from industry about which of those scenarios might happen with the RTS switch-off, and it could be a combination of different issues.