Surely there is magic at play. That lawyer is the ultimate charmer who serendipitously happens to be in the right place at the right time-every time. Whatever the secret, you need to figure it out because referrals drive law firm business. And while referrals may feel like random acts of magic or serendipity that are beyond your control, they are not. They are the outcome of something much more human and down-to-earth: real, authentic relationships that are nurtured through intentionality and planning.