You were right to try to resolve the issue on your own and document your communications with the company. You paid a premium price for your tickets, so a refund for the inconvenience you experienced would have been completely justified.
My wife was a very special person. There are no words to express the love between myself and my wife, Jama said. This policy of not refunding the money to pay for any NHS treatment when the person hasn't even entered the UK is very cruel.
The new regulations will require airlines to automatically issue cash refunds promptly when flights are canceled or significantly delayed, improving passenger rights and clarity.