According to data collected by the Federal Aviation Administration, there have been at least 22 incidents related to air travel this year involving lithium batteries, some of which have resulted in fires.
Throughout our one-year study period, we've seen a slight decline in both ticket prices and passenger volume, which has helped keep overall passenger satisfaction levels high.
"With new choices like seat selection and Extra Legroom, our enhanced fare bundles let Customers customize their trip while still enjoying our industry-leading reliability and hospitality." - Tony Roach, Executive VP at Southwest Airlines.
Our teams are reaching out to those onboard to apologize for the situation and any delay to their travel plans. Nothing is more important to Southwest than the safety of our customers and employees, and we appreciate the professionalism of our flight crew.
David Paul Allsop was performing pre-flight checks in the cockpit when alerted by the TSA agent who smelled alcohol and suspected intoxication, leading to police intervention.