"So, I work from home and my employer just started time tracking," Tim began in his video. "It takes screenshots every 10 minutes or so, tracks my mouse activity, keyboard activity, the URLs I visit, and what percentage of time I spend on doing whatever." Tim explained that despite his company's best efforts to monitor the work that he's doing and ensure that he's actually completing it on time, at the end of the day, none of that changes what he does.
If your team isn't actively managing ongoing client work or focusing on client satisfaction, it will eventually show-especially in your cash flow. This lack of structure affects client satisfaction and ultimately your revenue. In fact, acquiring a new customer can cost five to seven times more than retaining an existing one. To improve retainer agreements and manage retainers efficiently for creative agencies, here's a compiled list of the top retainer management software to help you handle recurring client work and maintain long-term client relationships.
Ask any lawyer how much time slips through the cracks of a hectic day, and you will likely hear the same story: the challenge of keeping accurate records of billable work. Whether it's drafting a motion at midnight, answering a client's quick text on the train, or researching case law between meetings, these small but important increments of labor often go unrecorded.