fromwww.housingwire.com
11 hours agoHow agents use client journey touchpoints to increase real estate referrals
To earn referrals, you must exceed expectations through a seamless client journey that creates memorable touchpoints from first contact to post-closing. Most agents focus on transactional milestones: contract, inspection, closing. But clients remember how you made them feel during one of life's most significant purchases. Your competition isn't just other agents, it's every premium service experience clients have had, from luxury hotels to high-end restaurants.
Real estate