Sachin Kansal, Uber's chief product officer, utilizes AI tools such as ChatGPT and Gemini to summarize extensive reports for better decision-making and understanding of rider sentiment. He treats AI as a research assistant, giving him a head start in brainstorming sessions. He plans to incorporate Google's NotebookLM into his AI toolkit, reflecting the growing role of AI in product development. His strategies come amid CEO Dara Khosrowshahi's call for greater AI adoption among Uber's employees, marking a shift towards necessary AI proficiency in the company.
He said he uses the chatbots to acquaint himself with what's happening and how riders are feeling in Uber's various markets, such as South Africa, Brazil, and Korea.
It's an amazing research assistant and it's absolutely a starting point for a brainstorm with my team with some really, really good ideas.
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