Learning and Development (L&D) teams traditionally operated reactively, mainly fulfilling compliance and training requirements. This centralized model faced challenges such as long development cycles and generic content, leading to low engagement. As businesses evolve, there is a shift towards citizen development, where non-technical employees leverage low-code/no-code tools to create tailored learning experiences. This approach transforms L&D from an administrative function into a strategic partner that fosters innovation and responsiveness to skills gaps, ultimately driving business growth and employee engagement.
As the pace of business accelerates and the demand for new skills grows, organizations are turning to citizen development, empowering non-technical employees to create their own solutions using low-code/no-code (LCNC) tools.
Citizen development is more than just a new technology trend; it's a mindset shift that transforms teams from administrators into innovators who co-create learning experiences that drive measurable business impact.
Historically, L&D functions operated under a centralized model. This approach ensured control and compliance, but often failed to meet the dynamic needs of modern learners.
Common challenges within traditional L&D included long development cycles, generic content that didn't resonate, low engagement, and limited innovation due to tight budgets.
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