"If you go back three years, we were impacted by quite a change in the market in terms of products and services we offer. We had a lot of legacy business that was impacted by the move to cloud, and that was further accelerated with Covid. We saw that most of our portfolio was really shifting. Customers were moving from private connectivity, MPLS, to internet-based connectivity, from on-prem contact centres to cloud-based contact centres."
"Customers were expecting us to offer more digital, fully automated experiences, and to be honest, we were not ready for all that. This is where we started this massive transformation. We built a new operating model, which was based on centralised functions - one single product organisation, one single IT organisation, one single operational organisation, clear accountability."
Orange Business unveiled four new AI-driven applications at its Paris summit, addressing evolving customer needs in digital transformation. The offerings include Live Collaboration, a suite of collaboration tools; a reimagined enterprise voice communications system; an extension of the Live Intelligence platform for trusted AI agents; and Orange Drone Guardian, Europe's first anti-drone as-a-service solution. The company underwent significant transformation over three years, shifting from legacy services impacted by cloud migration and COVID-19 acceleration. Customers transitioned from private connectivity and on-premises systems to cloud-based solutions. Orange Business restructured its operating model with centralized functions and unified product, IT, and operational organizations to meet new market demands for digital, automated experiences.
#ai-driven-applications #digital-transformation #enterprise-communications #cloud-migration #organizational-restructuring
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