Microsoft's Jay Parikh, now leading a new AI unit called CoreAI, is adopting strategies from Amazon CEO Andy Jassy's shareholder letter. He emphasizes a customer-centric culture, inspired by Jassy's frequent mention of 'customer' in his communications, as a critical focus for his new team. Through weekly memos, Parikh encourages his team to reflect on how to deliver more value to customers, simplify their understanding of the products, and empathize during incidents. His leadership aims to reshape Microsoft’s approach to better meet customer needs.
Customer obsession is core to Amazon's culture, and the frequency of the word 'customer' in his letter is a good reminder.
What can we do differently or better to deepen our understanding and deliver better outcomes for our customers?
How can we deliver more value to a customer? How can they realize value sooner when trying a new feature or product?
How can we empathize better with the inconvenience we cause?
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