The Federal Trade Commission has filed a lawsuit against Uber, accusing the ride-hailing company of deceptive billing and cancellation practices concerning its Uber One subscription service. The FTC claims that Uber charged users without obtaining proper consent and made it difficult for them to cancel their subscriptions, despite advertising a 'cancel anytime' policy. The FTC also pointed out that Uber promised savings which did not account for subscription fees, misleading customers. Uber has denied these claims and expressed confidence in their practices, asserting that the processes are transparent and compliant with the law.
Uber faces a lawsuit from the FTC over deceptive practices related to its Uber One subscription service, which allegedly charged customers without consent.
The FTC claims Uber's cancellation process was misleading, contradicting its marketing of hassle-free service termination, thus drawing consumer ire.
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