The federal government is increasingly applying AI technologies in various sectors, such as FDA research reviews and Wisconsin's investor attraction efforts. While AI can improve operational efficiency, agency leaders must prioritize security and human decision-making. Ensuring a balance between technological capabilities and human judgment is essential before adopting new AI tools. Leaders should first assess existing resources and vulnerabilities, as new technologies can lead to confusion from excessive data. Embracing technology should focus on enhancing workforce capacity rather than following trends without strategic consideration.
AI will undoubtedly improve efficiency and provide benefits to government workers and the citizens they serve. However, with the push to win the AI race and leverage the promises of AI and other emerging technologies, agency leaders must adopt a careful and mindful approach with an eye on security and productivity.
Before jumping into new technology deployments with both feet, government leaders must first address the gap between what technology can do, and the capabilities and capacity of humans to make smart decisions based on the implementation of those technologies.
AI tools can help them answer these questions by giving them access to data on their attack surface, threats and perceived vulnerabilities much faster. But paradoxically, the risk of introducing new tools can also create greater confusion due to an overload of alerts and threat data.
Tech for tech's sake is not enough. Rather than rushing to embrace the latest technology peaking in the hype cycle, leaders should not forget the often-neglected work of ensuring they have a platform that augments and assists the capacity of their workforce.
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