An Uber passenger in Washington D.C. experienced a terrifying ride when the driver drove erratically, refused to end the trip, and left the passenger locked in the car. After reporting the incident to Uber, the response was a mere $5 credit, which failed to acknowledge the severity of the situation. The passenger, who is deaf and has stage 4 cancer, sought further assistance and resolution after feeling unsafe and distressed during the ordeal. The driver's unacceptable actions raised concerns about safety and support from Uber.
The driver eventually stopped at an intersection in the middle of nowhere and ran into the woods. He left me locked in the car.
I contacted Uber the following Monday to report the incident. A representative apologized and said they would investigate and issue a refund.
A $5 credit and a half-hearted apology is definitely not enough. Your driver's behavior was unacceptable and potentially dangerous.
You did the right thing by contacting the Uber Safety Team and reporting the incident.
Collection
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