Patients are increasingly selective in choosing their healthcare providers, demanding convenience, transparency, and personalised service at each point of contact. Dental practices understand that a positive patient experience can lead to strong word-of-mouth referrals and favourable online reviews, which directly impact their reputation in the market.
Companies with leaders who put their people first so they can better care for customers are 4.2 times more likely to outperform their peers, and achieve an average 30% higher revenue growth.
The decrease in profit compared to 2023 primarily reflects staff bonuses paid in the year. Whilst this expenditure has impacted the current year's profitability, excluding these bonus payments, the underlying financial performance remained stable.