#heather-kerzner

#heather-kerzner

Luxury hotels are supposed to provide exceptional hospitality, yet many seem to prioritize profit over guest satisfaction, leading to feelings of exploitation during stays.

"Storytelling has always been at the heart of the American West, and sharing a classic cowboy poem at turndown brings that heritage into the guest experience in a more personal way."

Christina Veira has earned prestigious recognition including the Roku Industry Icon award and Bartender of the Year honors. Rather than pursuing traditional expansion through multiple locations and pop-up tours, she operates Bar Mordecai in Toronto, featuring karaoke rooms, bingo nights, and innovative cocktails while prioritizing community engagement and advocacy.

When I tell fellow tech executives that every employee at sunday, from our engineers to our finance team, must complete a restaurant shift before they can fully onboard, I usually get confused looks. "You mean like, shadow someone?" they ask. No. I mean they tie on an apron, take orders, run food, and yes, deal with the 15-minute wait for the check that our product was literally built to eliminate.

Set beyond a fairly unassuming entrance - save for a red carpet lining the stone steps - Bertrand's Townhouse is a newly opened hotel (just this month, in fact) in London' s Bloomsbury neighborhood. Tucked down a street just off from the pretty Bloomsbury Square, the hotel is named for Bertrand Russell, the renowned British philosopher and writer. He was part of the Bloomsbury Set (sort of - he was considered to be more on the periphery), a network of British writers, artists, and intellectuals.

That is one of several conclusions you're likely to draw after reading an article by Sheila Yasmin Marikar recently published in Air Mail. Marikar takes the reader into the world of small boutique hotels, the sort of establishment that attracts travelers looking for properties with an independent streak and a unique approach to doing business. The challenge here, though, is figuring out where that line exists, as some iconoclastic companies have acquired massive corporate parents over the years.

In the last decade, AI-powered chatbots have taken the realm of customer service by storm.

On a recent two-week trip to Japan with my fiancé - six cities, six hotels - every stay was gorgeous and perfectly appointed. We wanted for nothing. Except, in most cases, a proper bathroom door. Instead, we spent the better part of two weeks making accidental eye contact through frosted glass and translucent panels while one of us was otherwise occupied. A design choice, apparently. A test of intimacy, definitely.

An airport transfer is a transportation service where the driver meets you at the airport and takes you to your destination or vice versa. When you have jet lag, airport transfers ensure you bypass the arduous task of flagging down and riding in uncomfortable cabs. You can schedule a transfer to and from the airport before your flight, so that professional drivers will be there for you when you step off a plane.

InterContinental Hotels Group, owner of Holiday Inn, Crowne Plaza, and Hotel Indigo, reported robust revenue and profit growth for 2025, driven by a record hotel rollout and strategic acquisitions. The group opened 443 new hotels over the past year - adding more than 65,000 rooms - and completed its acquisition of the European hotel brand Ruby. Financially, IHG posted total revenue of $5.19 billion (£3.8 billion), up 5% from 2024, while operating profits rose 15% to $1.2 billion (£880 million).