Many strategic plans collect dust, typically failing at the stage of implementation. That's often the case because of lack of buy-in by various stakeholders.
The recent HMRC consultation on e-invoicing is a commendable approach to tax policy development, allowing diverse stakeholder input, unlike HMRC's previous pre-decided consultations.
The timeline and scope for doing the service development plans may seem larger than people are used to or comfortable with, but that is intentionalâso that we are doing a lot of the good iterative planning that we need to do in engaging the host railroads.
"Traditional methods of sharing insights often fall into monotonous patterns, leading to disengaged audiences. Most stakeholders don't want to sit through a 60-minute PowerPoint presentation or read a 20-page report."
