#tech-support

#tech-support

Kent recalled being tasked with sorting out a faulty logic analyzer for the NSA after they reported it was producing junk data. Instead of shipping it for a costly factory repair, he traveled to Maryland with a firmware developer.

I explained, the cop behind me laughed and said, 'Good thing you were fast - I heard your feet, but I couldn't get a bead on you.'

Netflix will discontinue support for first-generation Fire TV devices on June 3, 2025, likely due to their inability to handle modern video and audio formats.

If you are still using one of these thermostats, Google will send you a $130 off promo code to purchase the fourth-generation Nest Learning Thermostat.

Ryan later chuckled, recalling that he had to explain to the customer that their calculators were working fine, but they weren't receiving adequate power.

When Worf worked this job, he was part of a tech team that had to respond to on-call pagers from C-suite executives at any hour. The pressure was immense.

In tech support, quick fixes can lead to significant customer satisfaction. For instance, one issue was resolved in under 10 seconds, bringing immediate relief to the user.

Ray's clever setup of dual connections provided a failover mechanism, but ultimately, he was challenged by an unforeseen DDoS attack on his ISP's network.

Warren's tale illustrates the challenges faced in tech support roles, especially regarding miscommunication across different time zones, leading to frustrating nighttime calls for help.

GOG has announced a new preservation program aimed at ensuring a selection of older games run smoothly on modern hardware, with 100 titles selected at launch.

HP's new out-of-band diagnostics service will allow remote technicians to connect to and fix issues on unbootable PCs, addressing a major challenge for remote workers.