#it-infrastructure

#it-infrastructure

"HSBC revealed that customers had to wait two hours on average that day to reach its online customer service team. Its standard target wait time is five minutes."

Look at desired business outcomes and then decide how to proceed, says Henninger. What do you really need to fix, and how should you ensure you are ready for AI in particular?

The fault affected the railway's closed mobile network (GSM-R) and other critical communication systems. When any emergency calls and other communication between the train and the train conductor do not work, we cannot operate trains.

The accumulation of technical debt leads to increased maintenance costs; simple changes to the database can disrupt hundreds of applications, escalating operational expenses.

Siddharth reveals the true extent of Thames Water’s technical challenges: "The software we use is older than me, and some of the hardware is older than my dad." This statement powerfully illustrates the severe age of their IT infrastructure.

The survey revealed that nearly half (44%) of critical IT infrastructures managed by Kyndryl are nearing end-of-life, amplifying risks of cyberattacks and outages.

Modern organizations heavily depend on robust IT service management (ITSM) systems to prevent disruptions, as even brief downtime can significantly impact operations.

"IT Lifecycle Management is a roadmap for your IT systems' life journey, overseeing the system from inception to retirement, while optimizing performance and reducing downtime."

Delta CEO Ed Bastian criticized Microsoft and CrowdStrike for failing to provide exceptional service during the cyber outage, leading to flight cancellations and massive costs.