Lisa, a regional sales VP, faced an unexpected resignation from a top performer who felt disconnected and undervalued. While she implemented AI to boost productivity, it led to impersonal communication that weakened effectiveness. Her managers relied on AI for essential feedback and praise, causing dissatisfaction among team members. Although AI can enhance management by permitting more human interaction, over-reliance may result in a loss of connection and trust. Effective leadership must balance technology use with genuine emotional engagement, especially crucial for younger professionals seeking relational leadership.
When leaders automate conversations with team members, they risk eroding trust and connection, which are essential for team effectiveness and culture.
AI should be used to amplify the human side of leadership, enhancing empathy, presence, and purpose, rather than replacing personal interaction.
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